Last updated: January 27, 2026
These Website Terms of Use (Terms) govern your access to and use of Healthaide’s websites, including any pages, content, features, and functionality made available on or through those websites (Website).
By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.
If you are using the Website on behalf of an organization, you represent that you have authority to bind that organization, and that organization is responsible for your use of the Website.
We may update these Terms from time to time. Changes are effective when posted on the Website. Your continued use of the Website after changes are posted means you accept the revised Terms.
Healthaide LLC (Healthaide, we, us, or our) operates the Website.
Our collection, use, and disclosure of information is described in our Privacy Policy, which is available on the Website.
If the Website includes additional policies, guidelines, or notices posted or linked on the Website, those are incorporated into these Terms by reference.
The Website may include information about telehealth services, operational workflows, software features, and related topics. Website content is provided for general informational purposes only.
Nothing on the Website is medical advice, clinical advice, diagnosis, treatment, or a substitute for professional judgment from a qualified clinician.
Nothing on the Website is legal, compliance, tax, or financial advice. You are responsible for obtaining advice from qualified professionals regarding your specific circumstances.
Do not use the Website for emergencies. The Website is not monitored for emergency communications.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
Accessing or using the Website does not create a clinician-patient relationship.
If you are a patient receiving care through a clinic that uses Healthaide-supported tools, your care is provided by licensed clinicians associated with that clinic or independent clinician groups, and the applicable clinic and patient terms govern your care.
The Website is not directed to children under 13, and we do not intend to knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information through the Website, contact us at legal@healthaide.io.
By using the Website or contacting us, you consent to receive communications from us electronically, including by email.
If you provide a phone number and we send SMS or call you, message and data rates may apply and message frequency may vary. You are responsible for any carrier charges.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal or internal business purposes.
We may suspend, restrict, or terminate this license at any time as described in these Terms.
The Website may allow you to submit information through forms, chat, uploads, scheduling tools, applications, or other features (Submissions).
You are responsible for your Submissions. You agree that your Submissions will be accurate, current, and not misleading.
You agree not to submit:
confidential information you do not have the right to share
content that violates law or third-party rights
content that is deceptive, abusive, threatening, or harassing
viruses or other harmful code
If the Website allows account creation, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
We may reject, remove, or delete Submissions at any time.
If you submit Submissions to the Website, you grant Healthaide a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, transmit, display, and otherwise process your Submissions to:
operate and provide the Website
respond to your requests
improve the Website
protect against fraud, abuse, or security threats
comply with legal obligations
You represent that you have all rights necessary to grant this license.
If you provide suggestions, ideas, or feedback, you grant Healthaide a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.
You agree not to:
use the Website for any unlawful purpose
attempt to gain unauthorized access to the Website or related systems
interfere with or disrupt the Website, servers, or networks
introduce malware, harmful code, or automated scanning
scrape, harvest, or collect information from the Website without authorization
use the Website to transmit spam or deceptive messages
impersonate any person or entity
use the Website to infringe intellectual property rights
We may investigate and take action, including restricting or terminating access, if we believe you violated these Terms.
The Website and all content, features, and functionality on the Website are owned by Healthaide or its licensors and are protected by intellectual property laws.
Except for the limited license in these Terms, nothing in these Terms grants you any right, title, or interest in or to the Website or its content.
Healthaide and related marks are trademarks of Healthaide. Other marks may be the property of their respective owners.
If you believe content on the Website infringes your copyright, you may send a notice to legal@healthaide.io with sufficient information for us to locate the material and to contact you.
The Website may include links to third-party websites or services. We do not control third-party websites and are not responsible for their content, policies, or practices.
Your interactions with third parties are governed by their terms and privacy policies.
We may modify, suspend, or discontinue any part of the Website at any time.
We do not guarantee that the Website will be available at all times, uninterrupted, secure, or error-free.
The Website is provided as is and as available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Website will be uninterrupted, secure, error-free, or free of harmful components.
To the maximum extent permitted by law, Healthaide will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, or loss of goodwill, arising out of or related to your use of the Website.
To the maximum extent permitted by law, Healthaide’s total aggregate liability arising out of or related to the Website will not exceed the amount you paid to Healthaide, if any, for access to the Website.
Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
You agree to indemnify and hold harmless Healthaide and its affiliates, officers, directors, employees, contractors, and agents from claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
your use of the Website
your Submissions
your violation of these Terms or applicable law
your infringement of third-party rights
We may suspend or terminate your access to the Website at any time, including if we believe you violated these Terms.
You may stop using the Website at any time.
These Terms are governed by the laws of the State of [Governing State], without regard to conflict-of-law rules.
Before filing a formal claim, you agree to contact us at legal@healthaide.io and attempt to resolve the issue informally.
Any dispute not resolved informally will be resolved in the state or federal courts located in [County and State], and you consent to personal jurisdiction and venue in those courts, except where prohibited by applicable law.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
Failure to enforce any provision is not a waiver of that provision.
You may not assign your rights or obligations under these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
These Terms and any policies referenced on the Website constitute the entire agreement between you and Healthaide regarding your use of the Website.
Healthaide LLC
Support: support@healthaide.io
Legal: legal@healthaide.io
Patient inquiries for clinics supported by our services: patients@healthaide.io
