Telehealth Consent & Acknowledgment

Results May Vary

As with any medical treatment or health-related product or service, results may vary from individual to individual. It is important to understand that the outcome of using medications, treatments, or services obtained or facilitated through Healthaide LLC ("Healthaide," "we," "us," or "our") depends on a range of factors unique to each person. These factors may include, without limitation, personal health status and history, genetic factors, other medications being taken, adherence to treatment instructions, lifestyle, and environmental influences.

Any descriptions of potential benefits, improvements, or expected outcomes associated with medications or treatments are not guarantees, promises, or assurances of specific results. Individual experiences are inherently subjective and may differ from any illustrations, testimonials, or examples you may see in Healthaide's marketing materials or on its Website.

Informed Consent Regarding Use of Telehealth

BY CHECKING A RELATED BOX OR OTHERWISE DIGITALLY SIGNING TO SIGNIFY YOUR ACCEPTANCE OF THIS CONSENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED, AND AGREED TO BE BOUND BY THIS TELEHEALTH CONSENT & ACKNOWLEDGMENT ("CONSENT"). IF YOU DO NOT AGREE TO THIS CONSENT, DO NOT CREATE AN ACCOUNT AND DO NOT USE THE SERVICE.

Purpose

The purpose of this Consent is to provide you with information about the use of telehealth and to obtain your informed consent to receive healthcare and/or mental health services using telehealth technologies. Telehealth services may be provided to you by physicians, physician assistants, nurse practitioners, mental health professionals, and other licensed healthcare professionals (collectively, "Providers") who utilize online platforms, websites, mobile applications, and related technology owned and/or operated by Healthaide LLC and/or its affiliates or subsidiaries (collectively, the "Service").

Use of Telehealth

Telehealth involves the provision of healthcare and/or mental health services using electronic communications, information technology, or other means between a Provider and a patient who are not physically present with each other in the same location. Telehealth may be used for a variety of clinical and non-clinical purposes, including but not limited to evaluation, diagnosis, treatment, follow-up, monitoring, and patient education.

Telehealth interactions may include, but are not limited to:

• Electronic transmission of medical records, images, photographs, personal health information, or other data between you and a Provider, or between Providers
• Real-time or asynchronous communications between you and a Provider using audio, video, messaging, chat, or other data communications
• Use of output data from medical devices, diagnostic tools, laboratory tests, and monitoring equipment
• Electronic exchange of information for scheduling, prescription management, care coordination, and other administrative purposes

Alternative methods of medical care and consultation, such as in-person visits, may be available to you. You may choose an alternative option to telehealth at any time, where such alternative is reasonably available, by discussing this with your Provider.

Anticipated Benefits

The use of telehealth may provide several potential benefits, including but not limited to:

• Making it easier and more efficient for you to access healthcare or mental health services and treatment for conditions that may be treated remotely by your Provider(s)
• Allowing you to obtain certain medical services, consultations, or follow-up care from a Provider at times that may be more convenient for you
• Enabling you to interact with Providers without the need to travel to a physical office or clinic
• Supporting continuity of care by facilitating communication between you and your Providers over time
• For mental health services, telehealth participation may offer opportunities to reduce stress and anxiety, explore and decrease negative thoughts, improve relationships, and increase comfort in various settings

You understand that the practice of medicine or mental health via telehealth is not guaranteed to produce any particular result or outcome.

Potential Risks

While the use of telehealth can offer advantages, there are also potential risks and limitations. These risks may include, but are not limited to:

• The quality, accuracy, or effectiveness of the services you receive may be limited by the absence of an in-person examination
• Technology may fail or malfunction (dropped connections, audio/video glitches, software bugs, power outages, system failures, or data transmission errors)
• Limitations on the ability of your Provider to conduct physical examinations or obtain certain vital signs in-person
• Your Provider may determine that your condition is not suitable for evaluation or treatment via telehealth
• Mental health services may involve discussing information that could be emotionally difficult or distressing
• Delays in evaluation, diagnosis, or treatment may occur due to unavailability of Providers or technical problems
• Electronic systems, security protocols, or safeguards could fail, leading to a potential breach of privacy or security
• Due to regulatory requirements, Providers' ability to prescribe certain medications may be limited when using telehealth

By agreeing to receive care via telehealth, you understand and accept these risks and agree that no guarantees have been made to you regarding the outcome of any telehealth consultation or treatment.

Life-Threatening and Other Emergency Situations

If you are experiencing a life-threatening situation, including but not limited to severe chest pain, difficulty breathing, sudden loss of consciousness, severe injury, active suicidal thoughts, or thoughts of harming yourself or others, you must immediately call 911 or go to the nearest emergency room or urgent care facility equipped to handle emergency conditions. You may also call or text the 988 Suicide & Crisis Lifeline at 988 if you are in crisis or contemplating self-harm.

Telehealth is not intended to be used for medical emergencies or urgent situations. Providers using the Service may not be able to respond in real-time or may not be immediately available. Telehealth services provided through Healthaide are not a substitute for emergency or in-person care when needed.

If a technical failure prevents you from communicating with your Providers through the Service, please contact Healthaide's support team at: Phone: 214-441-6242 (Monday-Friday, 9:00 a.m. - 6:00 p.m. Central Time)

Data Privacy and Protection

The electronic systems used to deliver telehealth services through the Service are designed to incorporate network and software security protocols intended to protect the privacy and security of your information and to safeguard data against unauthorized access, alteration, corruption, or loss, whether intentional or unintentional.

Personal information that identifies you and/or includes medical information or protected health information ("PHI") will not be disclosed to any third party without your consent, except as permitted by law for purposes including, but not limited to, consultation, treatment, payment, billing, healthcare operations, administration, quality improvement, and as required by law.

Laboratory Products and Services

Certain healthcare services provided to you by Providers via the Service may require diagnostic testing, which may include but is not limited to at-home test kits, laboratory testing performed by third-party laboratories, or other diagnostic products and services. These diagnostic tests, test kits, laboratory analyses, and related services are provided and performed by independent third-party laboratories and not by Healthaide.

Neither Healthaide nor your Providers can guarantee the accuracy, reliability, or completeness of any such Lab tests or results. Laboratory tests may at times produce false negative, false positive, inconclusive, or uncertain results.

Acknowledgment and Consent

By creating an account with Healthaide, by clicking "I Agree," "I Consent," "Register," "Continue," or any similar button, or by otherwise accessing or using the Service, you acknowledge and agree to the following:

1. You have read this Telehealth Consent & Acknowledgment carefully in its entirety and fully understand its contents, including the potential benefits and risks of receiving healthcare services via telehealth.
2. You understand that telehealth services are not intended to replace in-person care in all situations and that you may be required or advised to seek in-person or emergency medical care where appropriate.
3. You understand that no specific results or outcomes from any diagnosis, treatment, or service provided via telehealth have been promised or guaranteed to you.
4. You understand that Providers using the Service will evaluate whether telehealth is appropriate for your situation and may decline to provide telehealth services or specific treatments if they determine such services are not clinically appropriate or safe.
5. You understand that the laws that protect the privacy and security of health and mental health information apply to telehealth in the same way as they do to in-person services.
6. You understand that, despite reasonable efforts to protect your information, there are risks of privacy or security breaches associated with any use of electronic systems.
7. You acknowledge that you have had an opportunity to ask questions about this Consent and that any questions you may have had have been answered to your satisfaction.
8. You acknowledge that you may withdraw your consent to telehealth services at any time by not scheduling or participating in further telehealth encounters.

BY ACCEPTING THIS CONSENT, YOU ARE CONFIRMING THAT YOU HAVE READ, UNDERSTOOD, AND VOLUNTARILY AGREE TO THE USE OF TELEHEALTH FOR THE DELIVERY OF HEALTHCARE AND/OR MENTAL HEALTH SERVICES THROUGH HEALTHAIDE'S SERVICE, SUBJECT TO THE TERMS, CONDITIONS, RISKS, AND LIMITATIONS DESCRIBED ABOVE.